Privacy Policy

Effective Date: 7/01/2025

Cardiff Wellness Centre (“we,” “our,” or “us”) is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, and protect your personal data when you visit our website (www.cardiffwellnesscentre.com) or use our services.

By using our website or services, you consent to the practices described in this Privacy Policy.

1. Information We Collect

We may collect and process the following types of information:

Personal Information You Provide to Us

Name, address, email address, and phone number.
Payment information for bookings and deposits.
Health and medical information provided during consultations.

Information Collected Automatically

IP address, browser type, and operating system when visiting our website.
Cookies and similar technologies to track website usage (see Section 7: Cookies).

Third-Party Data

We may collect information from third-party services or partners, such as analytics providers or payment processors.

2. How We Use Your Information

We use your information for the following purposes:

To manage appointments, bookings, and deposits.
To provide health and wellness services tailored to your needs.
To send confirmations, reminders, and updates regarding your appointments.
To improve our website functionality and user experience.
To comply with legal and regulatory requirements.

3. Sharing Your Information

We will never sell your data to third parties. However, we may share your data with:

Service Providers: For payment processing, appointment scheduling, and analytics.
Legal Authorities: If required to comply with applicable laws or legal processes.
Affiliated Partners: For health-related services, such as diagnostic testing

All third parties handling your data must comply with data protection regulations.

4. Your Data Protection Rights

Under the General Data Protection Regulation (GDPR), you have the following rights:

Access: Request a copy of the personal data we hold about you.
Correction: Request corrections to inaccurate or incomplete data.
Erasure: Request the deletion of your personal data, where applicable.
Restriction: Request limited processing of your data under certain conditions.
Data Portability: Receive a copy of your data in a structured format.
Objection: Object to the processing of your data for specific purposes.

To exercise your rights, please contact us using the details in Section 9.

5. How We Protect Your Data

We take data security seriously and implement measures to safeguard your information:

Encrypted payment processing.
Secure servers for data storage.
Restricted access to sensitive information.

However, no online system can be 100% secure. Please notify us immediately if you suspect unauthorised access to your data.

6. Data Retention

We retain personal data only as long as necessary for the purposes outlined in this Privacy Policy or as required by law.

7. Cookies and Tracking Technologies

We use cookies to improve your experience on our website. Cookies help us analyse website traffic, remember your preferences, and enhance functionality.

You can manage or disable cookies in your browser settings. Note that disabling cookies may affect website performance.

8. Third-Party Links

Our website may contain links to external websites. We are not responsible for the privacy practices of these third-party sites and encourage you to review their policies.

9. Contact Us

If you have questions about this Privacy Policy or wish to exercise your rights, please contact us:

Cardiff Wellness Centre
Website: www.cardiffwellnesscentre.com
Email: info@cardiffwellnesscentre.com
Phone: 01443483555
Address: Cardiff Wellness Centre located within Welsh Institute of Chiropractic, Treforest, CF37 1TW

10. Changes to This Policy

We may update this Privacy Policy to reflect changes in our practices or legal requirements. Any updates will be posted on this page with a revised effective date.